High Volume Customer Service Professional

1 week ago

Melbourne, Victoria, Australia beBeeWarranty Full time $60,000 - $80,000

Customer Service Representative

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  • As a high-volume customer service representative, you will manage both inbound and outbound calls as well as ticket resolutions.">
  • You must be self-motivated to work independently with minimal guidance.">
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    • Handle high-volume inbound and outbound calls and customer inquiries related to warranty claims and support.">
    • Manage and resolve warranty tickets, ensuring quick response times and high customer satisfaction.">
    • Process and track warranty claims, ensuring adherence to company policies and timelines.">
    • Evaluate and assess warranty issues to make sound decisions on claims approvals or rejections.">
    • Collaborate with other teams to ensure that all warranty-related issues are efficiently resolved.">
    • Maintain detailed records of warranty claims, including customer communication and decision-making processes.">
    • Provide guidance to customers on warranty coverage, terms, and conditions.">
    • Follow up on outstanding warranty claims to ensure timely resolutions.">
    • Prioritise tasks and manage time efficiently to handle a high volume of cases without compromising on quality.">
    • Work independently with minimal supervision, staying focused on achieving results and meeting deadlines.">
    • Identify areas for improvement in the warranty process and provide suggestions for increased efficiency.">
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Requirements:

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  • Proven experience in a high-volume customer service or warranty role.">
  • Strong decision-making abilities, with a demonstrated ability to evaluate situations and resolve issues effectively.">
  • Exceptional communication skills, both verbal and written.">
  • Ability to handle many calls and tickets efficiently while maintaining a high level of accuracy and customer satisfaction.">
  • Detail-oriented, with excellent organisational skills.">
  • Self-starter who is highly motivated, efficient, and able to work with minimal supervision.">
  • Strong problem-solving skills and a proactive approach to resolving challenges.">
  • Experience with CRM systems, ticketing software, or warranty management tools is a plus.">
  • Ability to work under pressure and manage competing priorities.">
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Benefits:

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  • Competitive rate of pay.">
  • Generous product discounts.">
  • The opportunity to purchase shares through the Beacon Lighting share scheme.">
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Based in Melbourne, this role offers on-site parking and hybrid working arrangements. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success.

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