Hospitality Team Lead

2 weeks ago


Melbourne, Victoria, Australia Accor Full time

Accor

We are a world-renowned hospitality leader, welcoming individuals from diverse backgrounds and fostering an inclusive work environment.

As we strive to provide exceptional guest experiences, our team members grow professionally and personally, embracing the limitless possibilities within our organization.

Making every chapter of your story yours to write is what joining Accor is all about.

Explore Accor's exciting opportunities at https://careers.accor.com/.

Serving Our Guests with Distinction

Our Novotel and Ibis Melbourne Central hotel boasts 473 rooms in the heart of Melbourne's CBD. We're committed to delivering unforgettable experiences for our guests and ensuring they feel valued and welcome.

What You'll Get:

  • A comprehensive employee benefit card offering exclusive discounts at Accor properties worldwide.
  • Access to our Academies' learning programs, empowering you to develop your skills and talents.
  • The opportunity to advance within your property and across the globe, unlocking new challenges and growth prospects.
  • The chance to make a meaningful difference through our Corporate Social Responsibility initiatives, such as Planet 21.

Your Key Responsibilities

We're seeking a dedicated and customer-focused individual to fill this role:

  • To maintain accurate guest accounts and provide helpful information while ensuring interactions are positive and productive.
  • To attend to incoming calls via the switchboard, consistently striving for Total Customer Satisfaction.
  • To uphold strict security procedures, protecting guest confidentiality and safety.

Requirements

This role demands:

  • Excellent communication and interpersonal skills, facilitating strong relationships with colleagues and guests alike.
  • A valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
  • The ability to work a rotating 7-day roster.
  • A proactive approach to addressing guest requests and needs.

About Us

We're more than just a hospitality company – we're a community that values diversity, equity, and inclusion. Join us and discover why Accor is the ideal place to grow and thrive.

Salary: AU$65,000 - AU$85,000 per annum



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