Hospitality Services Lead

1 week ago

Melbourne, Victoria, Australia Grupo Mantra Full time
About Accor

Accor is a global hospitality leader with a presence in over 110 countries, encompassing more than 5,000 hotels, 10,000 restaurants and bars, 30+ Qantas Lounges, and 50+ Commercial Offices. Our integrated hospitality ecosystem offers an unparalleled diversity of brands, including luxury, mid-range, and economic options, as well as exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces.

We have a portfolio of incomparable brands, led by more than 300,000 employees worldwide. Over 65 million members benefit from our complete loyalty program, ALL - Accor Live Limitless.

About This Role

We are seeking an exceptional individual to join our Hospitality Services team in the position of Precinct Head Concierge based in Adelaide. As a Precinct Head Concierge, you will be responsible for delivering Accor's Concierge services across two landmark assets, overseeing the daily operations of a Business Hub / Business Lounge, and ensuring a consistently high level of service delivery.

Your key duties will include:

  • Ensuring the team provides proactive greeting, welcoming, and serving tenants and visitors to the asset;
  • Serving as the primary source of knowledge for tenants and visitors about the asset and local precinct;
  • Focusing on providing services that add convenience, exclusivity, community, and utility;
  • Being based in the lobby area of the office building, involving time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants, retailers, and visitors;
  • Representing Accor's brand alongside that of our Client and being the mentor and leader to the Executive Concierge(s) in your team;
  • Responsibility for the day-to-day operations of Accors service delivery, ensuring compliance with Accors KPIs for Concierge Services in your asset;
  • Identifying opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants, and identifying new trends;
  • Deployment of best practice tools, participation in CX training with the team, Heartist Engagement, and quality assurance programs, supporting the team with training where required;
  • Embracing the Accor values and leading by example in demonstrating the spirit of the values in all actions and interactions.
What We Offer

In this role, you will enjoy:

  • An above-market salary of $85,000 + superannuation benefits;
  • The opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way at Accor;
  • The ability to contribute and feel pride in knowing you have made a difference in the transformation and strategic growth of this growing division of Accor;
  • Access to the market-leading Heartist Program, featuring exclusive discounts on travel, hotels, restaurants, bars, and much more;
  • Access to Perk Box, an app-based platform offering exclusive discounts such as movie tickets, shopping, wellness, and mindfulness digital classes;
  • Access to Accor Acadmie to support your development and growth for a career of limitless potential with Accor.

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