Help Desk Technician

5 days ago

Sydney, New South Wales, Australia Macro Recruitment Full time
Job Description

**Job Title:** Help Desk Technician

**Job Summary:** We are seeking a highly skilled Help Desk Technician to join our team at Macro Recruitment. As a Help Desk Technician, you will be responsible for providing technical support to clients, resolving desktop problems, and ensuring that all technical issues are resolved in a timely and professional manner.

**Key Responsibilities:**

  • Provide technical support to clients via phone, email, or in-person
  • Resolve desktop problems, including hardware and software issues
  • Install, configure, and troubleshoot client workstations, mobile devices, and related hardware or software
  • Utilize ticket management systems to record, update, and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Participate in disaster recovery testing exercises
  • Uphold procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in the form of knowledge base articles

**Requirements:**

  • 2+ years of experience in a help desk or desktop support role
  • Strong technical troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Experience with VPN, Soft Phones, Remote Desktop, VDI
  • Asset tracking and inventory management skills
  • Strong communication skills
  • Fully vaccinated

**What We Offer:**

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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