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Front Desk Representative

2 months ago

Sydney, New South Wales, Australia YHA Australia Full time

About YHA Australia

We are a for-purpose, membership-based organisation that offers unique, affordable, and sustainable accommodation across Australia. Our mission is to help create a more open and accommodating world where life flourishes.

About the Role

We are seeking a dynamic and motivated person committed to providing exceptional customer service to our guests. This role involves fostering a friendly and cheerful atmosphere, responding to guest inquiries with knowledgeable local advice and recommendations, managing efficient check-ins and check-outs, and offering vital information to ensure a pleasant stay.

Key Responsibilities

  • Previous experience in front desk reception, customer service in an accommodation setting.
  • Good time management skills and the ability to work well under pressure
  • Flexible availability 24/7 roster including night shifts, weekends and public holidays
  • Excellent communication skills verbal and written
  • Full Australian working rights with no restrictions

What We Offer

  • Access to benefits and discounts across the YHA national network of properties.
  • Professional development and career opportunity support across the YHA organisation and network.
  • Yearly social events to the snowy mountains and other locations for team building and fun
  • We embrace diversity, celebrate the cultural holidays that are important to you.
  • Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
  • Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.

Our Culture

  • Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
  • Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
  • Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
  • Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
  • Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA