Operational Support and Administrative Coordinator

3 days ago

Townsville, Queensland, Australia Troocoo Full time
About Troocoo

Troocoo is a non-profit organisation based in Townsville, dedicated to making a positive impact in the community.

Job Summary

We are seeking an experienced Administrator & Receptionist to join our team on a 3-month contract with a high possibility of going permanent. This is a fantastic opportunity for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing Excellent Customer Service: Greet visitors, direct them to the relevant staff member, and ensure a warm welcome to all external and internal clients.
  • Telephone Management: Handle incoming calls efficiently, determine the purpose of the call, and forward it to the appropriate staff member.
  • Administrative Tasks: Perform general office duties, including mail handling, postage, supply ordering, photocopying, scanning, and filing.
  • Meeting Coordination: Assist with organising meetings, preparing invitations, agendas, printing documents, and coordinating follow-up actions.
  • Reporting: Contribute to the preparation of monthly and quarterly reports.
  • Data Collection and Record Keeping: Update directories, collect data, and prepare reimbursement claims, policy updates, and general correspondence.
Requirements

To be successful in this role, you will need:

  • A proven track record in reception or admin roles.
  • Exceptional interpersonal skills, enabling you to build strong relationships with internal and external stakeholders.
  • Demonstrated ability to deliver high-quality customer service.
  • A current Australian driver's license.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Solid communication skills, both written and verbal.
  • An ability to work independently and as part of a team.
  • Maintain confidentiality and handle sensitive information discreetly.
What We Offer

This role offers a competitive salary of $65,000 - $75,000 per annum, depending on experience. Additionally, you will have the opportunity to work in a supportive team environment and contribute to the success of our organisation.

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