Advanced Technical Support Expert

5 days ago

North Sydney Council, Australia beBeeTechnical Full time $100,000 - $125,000
Job Overview

The Senior Technical Support Specialist will be responsible for delivering technical assistance to clients, partners, and internal stakeholders.


Key Responsibilities
  • Provide technical support via phone calls and emails to customers, partners, and internal teams.
  • Leverage a range of diagnostic tools and techniques to resolve complex issues.
  • Take ownership of personal goals and contribute to departmental objectives.
  • Communicate technical information effectively to various audiences in a fast-paced environment.

Required Skills and Qualifications
  • A minimum of 5 years' experience in a similar technical support role.
  • Proficiency in English and Mandarin Chinese is required. Additional language skills are considered advantageous.
  • Ability to diagnose and resolve complex technical problems through analysis and troubleshooting.

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