Dedicated Claims Specialist

22 hours ago

Newcastle, New South Wales, Australia beBeeClaims Full time $64,000 - $88,000
Job Title: Claims Advisor

We are seeking a dedicated individual to join our team as a Claims Advisor. This role offers a flexible hybrid working model and is based in Newcastle.

The successful candidate will have experience in Workers Compensation claims, portfolio claims management, or call centre operations. A psychology background would be highly desirable.

In this role, you will be responsible for managing a portfolio of Personal Injury Commercial Claims. You will ensure that injured workers receive their correct entitlements by meticulously reviewing medical, financial, investigative, and rehabilitation reports.

You will also be responsible for collaborating proactively with internal support and external stakeholders to ensure timely and proactive Case Management. Effective communication skills and the ability to build rapport with customers and show compassion are essential.

This is a 12-month contract position, and we offer a range of benefits including hybrid working, employee discounts, study support, and parental leave.

We are committed to trust, empowerment, and flexibility to help our people unlock their potential and make a difference for customers and communities.

  • Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

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