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IT Support Professional

1 month ago

Sydney, New South Wales, Australia Fisher Investments Full time

About Us:

Fisher Investments is a global financial advisory firm that aims to better the investment universe by putting clients' interests first. With a focus on providing unmatched service, continuous education, and unique perspectives on investing, we are seeking a skilled Service Desk Specialist to join our team.

The Role:

  • As a Service Desk Specialist, you will be responsible for providing in-depth desktop support to our company and its employees. This includes troubleshooting, diagnosing, and resolving complex PC and network problems.
  • You will serve as a resource and first point of escalation to IT Service Desk Associates.

Your Responsibilities:

  • Provide Tier 1 and Tier 2 support to end-users (onsite and remote)
  • Perform installation, repair, and preventative maintenance of end-user software and hardware
  • Racking, installation, and maintenance of data center hardware
  • Infrastructure cabling
  • Establish network connectivity and hardware and software configuration
  • Support third-party software applications
  • Support mobile phones and tablets
  • Support A/V Equipment
  • Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately
  • Complete physical end-user inter- and intra-office relocation services
  • Responsible for software pushes and desktop imaging
  • Help develop and improve the Service Desk's efficiency and customer service rating
  • Orders equipment and services for employee business usage
  • On-call and after-hours support
  • Vendor Management

Your Qualifications:

  • Bachelor's degree, technical certifications, or combination of education and hands-on experience required
  • 3-5 years' experience in IT and Infrastructure and Operations
  • A+ Certification
  • Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
  • Familiarity with Data Centers and IDFs
  • Expertise in decision-making/troubleshooting
  • Excellent customer service skills required
  • Ability to work through requests of end-users

Why Join Us:

We offer a collaborative working environment that practices ongoing training, educational support, and employee appreciation events. You will be trained, developed, and offered exceptional benefits. If this sounds appealing, apply now to join us in our mission to Better the Investment Universe.

Compensation and Benefits:

  • $80,000 - $110,000 per annum (estimated salary based on location)
  • 100% paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents
  • Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base
  • 20 days of annual leave, in addition to 10 paid holidays
  • Employee Assistance Program and other emotional wellbeing services
  • $10,000* fertility, hormonal health, and family-forming benefit