IT Support Professional

4 weeks ago


Sydney, New South Wales, Australia Fisher Investments Full time

Overview:

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Fisher Investments is a leading financial advisory firm seeking an experienced IT Support Professional to join its global technology department.

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The Opportunity:

  • ">
  • This role provides in-depth desktop support to the company and its employees, troubleshooting, diagnosing, and resolving complex PC and network problems.
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The Day-to-Day:

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  • Provide Tier 1 and Tier 2 support to end-users (onsite and remote)">
  • Perform installation, repair, and preventative maintenance of end-user software and hardware">
  • Racking, installation, and maintenance of data center hardware">
  • Infrastructure cabling">
  • Establish network connectivity and hardware and software configuration">
  • Support third-party software applications">
  • Support mobile phones and tablets">
  • Support A/V Equipment">
  • Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately">
  • Complete physical end-user inter- and intra-office relocation services">
  • Responsible for software pushes and desktop imaging">
  • Help develop and improve the Service Desk's efficiency and customer service rating">
  • Orders equipment and services for employee business usage">
  • On-call and after-hours support">
  • Vendor Management">
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Qualifications:

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  • Bachelor's degree, technical certifications, or combination of education and hands-on experience required">
  • 3-5 years' experience in IT and Infrastructure and Operations">
  • A+ Certification">
  • Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework">
  • Familiarity with Data Centers and IDFs">
  • Expertise in decision-making/troubleshooting">
  • Excellent customer service skills required">
  • Ability to work through requests of end-users">
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Benefits:

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  • $120,000 estimated annual salary, paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents">
  • Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base">
  • 20 days of annual leave, in addition to 10 paid holidays">
  • Employee Assistance Program and other emotional wellbeing services">
  • $10,000* fertility, hormonal health, and family-forming benefit">
  • A collaborative working environment that practises ongoing training, educational support, and employee appreciation events">
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We value diverse perspectives and offer exceptional benefits, giving you an opportunity to build a lifelong career in a dynamic and inclusive environment.



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