IT Support Professional
4 weeks ago
Overview:
">Fisher Investments is a leading financial advisory firm seeking an experienced IT Support Professional to join its global technology department.
">The Opportunity:
- ">
- This role provides in-depth desktop support to the company and its employees, troubleshooting, diagnosing, and resolving complex PC and network problems.
The Day-to-Day:
- ">
- Provide Tier 1 and Tier 2 support to end-users (onsite and remote)">
- Perform installation, repair, and preventative maintenance of end-user software and hardware">
- Racking, installation, and maintenance of data center hardware">
- Infrastructure cabling">
- Establish network connectivity and hardware and software configuration">
- Support third-party software applications">
- Support mobile phones and tablets">
- Support A/V Equipment">
- Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately">
- Complete physical end-user inter- and intra-office relocation services">
- Responsible for software pushes and desktop imaging">
- Help develop and improve the Service Desk's efficiency and customer service rating">
- Orders equipment and services for employee business usage">
- On-call and after-hours support">
- Vendor Management">
Qualifications:
- ">
- Bachelor's degree, technical certifications, or combination of education and hands-on experience required">
- 3-5 years' experience in IT and Infrastructure and Operations">
- A+ Certification">
- Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework">
- Familiarity with Data Centers and IDFs">
- Expertise in decision-making/troubleshooting">
- Excellent customer service skills required">
- Ability to work through requests of end-users">
Benefits:
- ">
- $120,000 estimated annual salary, paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents">
- Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base">
- 20 days of annual leave, in addition to 10 paid holidays">
- Employee Assistance Program and other emotional wellbeing services">
- $10,000* fertility, hormonal health, and family-forming benefit">
- A collaborative working environment that practises ongoing training, educational support, and employee appreciation events">
We value diverse perspectives and offer exceptional benefits, giving you an opportunity to build a lifelong career in a dynamic and inclusive environment.
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