Global Sales and Reservations Expert

2 weeks ago

Sydney, New South Wales, Australia Justified Talent Pty Ltd Full time

Welcome to Liberty Tours, a company that embodies the spirit of adventure and travel. As a Tours and Reservations Specialist, you will be at the forefront of our operations, driving sales through travel agencies and direct clients.

Job Description

Our ideal candidate will have a passion for international leisure tours and a minimum Cert 3 in Travel. The role involves explaining Liberty's exciting travel packages, closing sales, and ensuring bookings are fulfilled seamlessly. You will work closely with the Business Development Managers to receive and close leads from travel agencies and be the friendly, professional point of contact for all direct client inquiries.

Responsibilities
  • Sales Execution: Engage travel agencies and direct clients with enthusiasm, promoting Liberty's travel packages and closing sales to meet or exceed targets.
  • Lead Management: Collaborate with Business Development Managers to efficiently receive, manage, and close leads generated by travel agencies and other sources.
  • Customer Support: Provide knowledgeable, prompt responses to client inquiries, explaining package details and customising options to match client needs.
  • Booking Coordination: Handle end-to-end booking processes to ensure a smooth, enjoyable experience for clients, managing any necessary changes or confirmations with third-party providers.
  • Client Relationship Building: Cultivate a professional, warm connection with each client, serving as their go-to contact for updates, information, and follow-up support.
  • Sales Administration: Accurately process payments, issue confirmations, and keep thorough records of transactions, client preferences, and booking details.
  • Problem Resolution: Quickly address any travel disruptions or last-minute changes to maintain client satisfaction and uphold the company's high service standards.
  • Reporting: Track key metrics, such as sales performance and customer feedback, and report back to management regularly.

We offer an industry-leading salary of $70K plus Super, and international travel is part of the deal, both for product knowledge and your personal/professional development. Our beautiful office is located in the new Barangaroo Tower, and we have great clients who value our services. If you're passionate about travel and have what it takes to succeed in this role, please apply now.

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