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Sales and Revenue Growth Specialist
3 weeks ago
Sales Consultant - Travel Industry
About the RoleThis is an exciting opportunity for a skilled sales professional to join our team as a Sales Consultant. As a key member of our Contact Centre team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through consultative selling.
Key Responsibilities- Provide outstanding customer service via phone, email, and chat, guiding guests through their holiday planning journey.
- Convert warm leads into bookings using a strategic approach.
- Manage your sales pipeline in Salesforce, tracking follow-ups and activity.
- Drive revenue across B2C and B2B channels by recommending travel experiences tailored to each guest's needs.
- Achieve sales targets, retention, call quality, and guest satisfaction KPIs.
- Contribute to a positive team culture by sharing wins and best practices.
- Stay up-to-date on travel products, brand promotions, and global trends.
- Natural drive to close sales and exceed targets.
- Resilience, energy, and a positive mindset in a fast-paced environment.
- Strong service orientation with excellent communication and discovery skills.
- Confidence working with CRM systems.
- Flexibility to work outside standard business hours.
- Bonus: Experience in travel, contact centres, or consultative sales environments.
- Conversion: Consistently turning leads into confirmed bookings.
- Revenue Growth: Maximising every opportunity through upselling and cross-selling.
- Customer Satisfaction: Delivering standout service leading to repeat business and referrals.
- Lead Management: Following up promptly, no lead goes unattended.
- Team Collaboration: Supporting teammates and contributing to a winning sales culture.
- Part of a global travel company with over 100 years of experience.
- Generous travel discounts.
- Access to professional development support and wellbeing resources.
- Taking two paid volunteer days each year to support causes you care about.
- Using your $2000 annual personal development fund for training, coaching, or courses.
