Customer Service Manager

3 weeks ago


Melbourne, Victoria, Australia SMAART Recruitment Full time

We are seeking a motivated and driven manager to join a multinational firm specialising in the business travel sector.

About the Role

  • A competitive salary range of $80k - $90k + Super (depending on experience)
  • Full-time Permanent Role, roster between 11.45am-9pm
  • Hybrid working options (flexibility provided)
  • 4 weeks of comprehensive, paid training and a supportive team environment
  • Regular free initiatives and team days

About the Position

Reporting to the Head of Customer Service, your main duties will involve coaching , developing , motivating and inspiring a team of ambitious and passionate consultants to achieve company performance goals and accomplish incredible customer outcomes with every interaction. A couple of big focuses of this position will include process improvement and workflow management. This is a great position for an individual who has a couple of years worth of experience leading a team in a contact centre and is looking to join a large company with clear goals, great training and career advancement opportunities.

Requirements

  • Vocal fluency in English, Chinese and Mandarin is mandatory.
  • Proven experience in a leadership position within a contact centre environment
  • The ability to coach , develop and motivate your team to success
  • Excellent written and verbal communication skills
  • Australian citizen or permanent resident


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