Customer Service Manager

2 weeks ago


Melbourne, Victoria, Australia OCS Group Full time

We are an international facilities services company looking for a highly skilled Associate Area Manager / Customer Service Manager in a Sydney-based role.

As the Customer Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.

Key responsibilities:

  1. To lead the team and deliver exceptional customer service ensuring that a strategic, innovative, efficient, quality service is provided to all clients within the agreed budgetary guidelines.
  2. Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives
  3. Ensure profitable, efficient and safe operations
  4. Develop and execute operational strategies introducing policies and procedures when required
  5. Follow service innovations ensuring that all opportunities for serviceability &/or profitability are maximised
  6. Develop and manage a highly motivated and appropriately trained team of operational managers

About you:

This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will be expected to have extensive experience within the Facilities Services sector, knowledge of the latest industry developments and innovations, and relevant industry qualifications and memberships. You will also be required to have excellent communication and relationship building skills, as well as a proven record of managing, motivating, developing, and retaining a dispersed workforce.



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