Call Centre Support Specialist

2 weeks ago


Wollongong, New South Wales, Australia HOBAN Full time
Job Title: Call Centre Operator

HOBAN Recruitment is partnering with the NSW State Emergency Services (SES) to fill a large number of casual positions in their call centre. As a Call Centre Operator, you will play a vital role in providing assistance to the general public during emergency situations and severe weather events.

Key Responsibilities:
  • Receive and respond to inbound calls from the public in need of assistance or advice during emergencies.
  • Perform high-level data entry and typing while on calls, logging information accurately and efficiently.
  • Provide exceptional customer service to the public, ensuring a positive experience.
  • Perform general administrative duties as required.
Requirements:
  • Demonstrated customer service skills and excellent telephone manner.
  • Accurate and efficient data entry skills, with a minimum typing speed of 30-35 wpm.
  • Proficient in computer navigation and able to work with various software systems.
  • Flexibility to accept shifts up to 12 hours long at short notice, including weekends and overnight shifts.
  • Ability to obtain a National police clearance.
Working from Home Requirements:
  • Complete a 1-day training package on location at the NSW SES Head Quarters in Wollongong.
  • Have a computer with video capability, internet connection, phone service, and headset.
  • Conduct all working from home shifts within New South Wales.

HOBAN is an equal opportunities employer and encourages applications from diverse candidates. We provide reasonable adjustments for individuals with disabilities and welcome applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.



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