Call Centre Support Specialist

3 weeks ago


Wollongong, New South Wales, Australia HOBAN Recruitment Full time

HOBAN Recruitment is partnering with the NSW State Emergency Services to recruit a pool of support staff for a call centre in Wollongong. This centre provides vital assistance to the public in emergency situations and severe weather events.

The role involves working ad hoc shifts to support the agency during high call volumes. Shifts can be requested for ASAP starts or rostered in advance. Training will be provided, and we're looking for self-starters who can adapt quickly to a dynamic call centre environment.

As a successful candidate, you'll be available to work 7 days a week, including weekends and overnight shifts. You'll also need to have flexibility to pick up shifts when requested, with a minimum of 2 shifts per week. Shifts will be a minimum of 3 hours, although most are 12 hours long.

The main responsibilities include:

  • Receiving inbound calls from the public in need of assistance or advice during emergencies
  • High-level data entry and typing while on calls, logging information
  • Providing excellent customer service to the public
  • General administrative duties if required

We're looking for candidates with:

  • Demonstrated customer service skills
  • Excellent telephone manner
  • Accurate and efficient data entry skills
  • Proven typing speed of 30-35 wpm
  • Proficient computer navigation
  • Flexibility to accept shifts up to 12 hours long at short notice
  • Ability to obtain a National police clearance

Working from home requirements include:

  • Conducting 1 day of training at NSW State Emergency Service Head Quarters in Wollongong
  • Minimum equipment: computer with video capability, internet connection, phone service, and headset
  • All working from home shifts must be conducted within New South Wales


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