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Job Role Summary

A key position for a Senior Customer Success Specialist to oversee and develop relationships with high-value enterprise clients.

Main Responsibilities:
  • Promote product adoption, present insightful data, and address complex client needs.
  • Engage with C-suite executives and tailor messaging to diverse stakeholders.
  • Lead presentations and manage discussions at the executive level.
Essential Qualifications:
  • At least 3 years of experience in customer success, account management, or a client-facing role.
  • Demonstrated ability to communicate effectively with C-suite stakeholders and manage enterprise-level relationships.
  • Confident leading presentations with the ability to control discussions and tailor messaging to various audiences.
Beneficial Skills & Experience:
  • Background in an agency environment.
  • Prior experience as an account executive or account manager.