Technical Support Specialist

18 hours ago


Tasmania, Australia beBeeCybersecurity Full time $90,000 - $180,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have strong technical knowledge and excellent problem-solving skills.

Key Responsibilities:
  • Troubleshoot and resolve customer technical issues using troubleshooting tools and practices.
  • Develop and maintain in-depth knowledge of products and services.
  • Collaborate with peers and cross-team partners to resolve problems and improve processes.
  • Identify potential product defects and escalate for resolution, contributing to product improvements.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support experience; OR 5+ years of technical support experience; OR equivalent experience.
  • A proactive, collaborative approach to anticipate, prevent, and mitigate cybersecurity threats.
Benefits:
  • Opportunity to work with a variety of products and technologies.
  • Chance to develop and enhance technical skills through training and readiness.
  • Collaborative team environment with opportunities for growth and development.


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