Chief Technical Support Expert

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing top-notch support to our customers.

• You will be responsible for owning, investigating, and resolving complex customer technical issues.
• Act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
• Deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

To be successful in this role, you will need to have:

• A minimum of 5+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration, and troubleshooting, Hybrid technologies which include deep experience in or working knowledge of most or all of these areas - Registry/File Storage/Event Logs and Auditing/File Association, PowerShell/CMD line driven utilities, Understand/Troubleshoot core OS architecture like CPU/Disk/Memory/Page File, Virtualization and Hyper-V technologies, Store for Business APPX installation, Windows File Explorer/Desktop Search, Troubleshooting Application Performance, Troubleshooting System Reliability issues (crash, hangs, bugcheck, unexpected reboot), Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, Utilizing tools like Sysinternals, Fiddler, NetMon, NetStat, Tracert, SDDC, Troubleshooting experience with tools - procmon, netmon, perfmon.
• Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
• Problem-Solving Abilities: Demonstrated ability to analyze complex issues and develop effective solutions.
• Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
• Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
• Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.

This role offers a unique opportunity to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and deepen your technical proficiency. You will also have the flexibility to work up to 50% from home and enjoy a dynamic and inclusive work environment.

• Flexible work arrangements.
• Ongoing training and development opportunities.
• Opportunities for career advancement.
• A competitive compensation package.
• A comprehensive benefits package.

We value diversity and inclusion at our organization and strive to create a workplace where everyone feels welcome and valued. If you are passionate about delivering exceptional customer experiences and want to take your career to the next level, apply now