Remote Technical Support Specialist

2 weeks ago

Tasmania, Australia beBeeTechnical Full time $90,000 - $123,000
Technical Support Specialist

This role empowers customers to accelerate business value through customer experiences. We drive cross-functional alignment and execution, ensuring we exceed expectations in every interaction.

Key Responsibilities:
  • Issue Resolution: Own, investigate, and solve technical issues, collaborating across teams and leveraging troubleshooting tools and practices.
  • Readiness: Lead or participate in building communities with peer delivery roles and share knowledge.
  • Product/Process Improvement: Identify potential product defects and escalate appropriately to resolve, contributing to product improvements.
Requirements:
  • Bachelor's Degree in a related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience: 2+ years experience working in a customer-facing role (e.g., internal and/or external), 2+ years experience working on technical projects
Core Skills:
  • Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365
  • Ability to troubleshoot and resolve common Intune issues such as Windows, iOS & Android enrollment, policy deployment, app management, device compliance, and reporting
  • Experience in Windows Autopilot and advanced troubleshooting skills
  • LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills
  • Experience in Windows updates implementation and troubleshooting
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options
  • Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
  • Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
  • Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces
  • Knowledge of System Center Configuration manager or system management
  • Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations

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