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Technical Support Specialist

3 weeks ago

Tasmania, Australia beBeeCustomerSupport Full time $84,000 - $138,000
Technical Support Specialist

The ideal candidate will possess strong technical expertise and excellent communication skills to provide exceptional customer support. This role involves resolving complex technical issues, collaborating with cross-functional teams, and leveraging troubleshooting tools to deliver timely and effective solutions.

Key Responsibilities:
  • Solve customer technical problems through thorough investigation and resolution.
  • Develop and share knowledge with peers to enhance team capabilities.
  • Enhance technical proficiency through training and readiness programs.
  • Elevate product quality by identifying and escalating potential defects.
Requirements:
  • Minimum 3 years of experience in technical support or a related field.
  • Strong understanding of cybersecurity concepts and technologies.
  • Troubleshooting skills for scanning and performance issues.
  • Aptitude for analyzing alerts and incidents.
Preferred Qualifications:
  • Bachelor's degree in Computer Science or a related field.
  • Experience with Microsoft Defender for Endpoint and Defender AV on Windows client/server.

This is an exciting opportunity for a motivated and detail-oriented individual to make a meaningful impact in our organization.