Technical Support Specialist

5 days ago

Tasmania, Australia beBeeTechnical Full time $80,000 - $120,000

Satisfy your passion for delivering customer success in this challenging role as a Technical Support Engineer.

This position will give you the opportunity to hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Responsibilities
  • You will own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • You will lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • You will develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • You will identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Requirements
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
Preferred Qualifications
  • Chinese Proficiency
  • CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
  • Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
  • Ability to effectively communicate with customer managers and executives on technical and business issues
  • Organization, time management, project management, and negotiation skills
  • 3+ years of experience providing support for enterprise level premier customers
Compliance
  • Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.)
  • 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance)

This is an equal opportunity employer. We value diversity and inclusion in our workplace.

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