Banking Professional

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $80,000
Job Opportunity

We are seeking a Banking professional to join our team in Brisbane.

The ideal candidate will have passion for delivering excellent customer service, proficiency in using computer systems, strong verbal communication skills, and high level of resilience, empathy, and adaptability.

You will also be committed to self-development and eager to enhance your skills and capabilities in the role.

Key Responsibilities:
  • Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries.
  • Handle everyday banking enquiries, account openings, and processes via telephone and online channels.
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.

Requirements:

  • Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
  • Proficiency in using computer systems and ability to navigate multiple systems.
  • Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
  • High level of resilience, empathy, and adaptability to handle various customer situations.
  • Commitment to self-development and eagerness to enhance skills and capabilities in the role.
  • Ability to work collaboratively as a supportive team member.

Benefits include range of benefits and support resources to support your wellbeing, flexible work arrangements, and opportunities for growth within the organisation.

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