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Frontline Banking Professional
3 weeks ago
We are seeking a dedicated individual to fill the role of Customer Service Officer. The ideal candidate will have a passion for delivering exceptional customer service and be enthusiastic about working in a dynamic team environment.
The successful applicant will be responsible for providing a high level of service to our customers, identifying and supporting them to explore their current and future financial needs. This will involve undertaking transaction activities, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.
Key Responsibilities:
- Provide exceptional customer service to customers through various channels
- Identify and support customers to explore their current and future financial needs
- Undertake transaction activities for customers
- Educate customers on using digital banking solutions
- Conduct needs-based conversations to generate opportunities in personal banking and lending
About You:
To be successful in this role, you will need to possess excellent communication and relationship building skills. You will be a team player who is proactive, enthusiastic and committed to exceeding customer expectations.
We welcome applications from individuals with a genuine interest in or passion for banking, regardless of previous experience.
About Us:
We are a unique group of challenger brands that provide a genuine alternative to Australian financial services. Our family of brands share a common goal of building social capital through banking, creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
We are committed to fostering a workspace that values and leverages difference and creates new possibilities. Our vision is to build a workforce that reflects the customers and communities we serve.
Our Benefits:
- Flexible working arrangements to balance work and personal life
- Discounted financial products and services
- Paid parental leave with no minimum requirements
- Additional annual leave options
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups
We are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Join us and be part of a company that truly cares about its people and community
