Senior IT Support Specialist

2 days ago

Perth, Western Australia beBeeInfrastructure Full time $90,000 - $130,000
Key Role: Senior IT Support SpecialistWe are seeking an experienced Senior IT Support Specialist to provide high-level technical assistance to clients nationwide. This role requires a strong understanding of server, desktop, and application support within Microsoft Azure, Active Directory (AD), and Exchange environments.Main Responsibilities:
  • Provide remote and onsite support to clients addressing issues related to servers, desktops, and applications within Microsoft Azure, AD, and Exchange environments.
  • Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms ensuring systems' efficiency and performance.
  • Perform senior-level support functions collaborating with solutions experts to maintain best practice environments and address complex technical challenges.
  • Participate in project teams to deploy and manage IT solutions for clients ensuring projects are completed on time and within scope.
  • Document and log all actions and solutions in our systems for accountability and future reference mentoring juniors in key skills.
Requirements:
  • An extensive knowledge of technical infrastructure from desktop to firewall including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred).
  • Outstanding spoken and written communication skills in English.
  • Deep know-how in Windows Server desktop and Azure AD/GPO/DNS/DHCP.
  • Strength across messaging platforms including Exchange Hybrid On-prem and Office 365.
  • Experience working with Hyper-V and other virtualization solutions.
  • Extensive experience with backup technologies (Veeam Datto and StorageCraft preferred).
  • Excellent complex-problem diagnosis technique.
  • Exposure to ticketing tools (Connectwise Labtech and Kaseya highly valued).
About the Role:

We offer a competitive salary package free access to Uprise including 1:1 coaching sessions from qualified psychologists or counsellors and opportunities for personal and professional development with our FastTrack mentoring program.

We welcome applications from Neurodiverse candidates and offer flexible options to best showcase your skills.

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