Operational Excellence Specialist

6 days ago

Saint Leonards, Victoria, Australia beBeeOptimization Full time $127,150 - $144,444
About the Role

We are seeking an Operational Excellence Specialist to manage day-to-day eApproval system operations, ensuring efficiency and effectiveness.

Key Responsibilities:
  • Act as the escalation point for complex eApproval system issues, including second-level support, configuration, and coordination with vendors for resolution.
  • Design and optimize approval workflows, templates, and user access by gathering business requirements and liaising with stakeholders.
  • Ensure business continuity through release coordination, system updates, and advising vendors on rollback procedures when needed.
  • Create comprehensive documentation, including system configurations, user guides, business processes, and training materials.
  • Manage ITSM operations, including incidents, service requests, and change management.
  • Monitor system performance and usage to identify trends, capacity issues, and optimization opportunities.
  • Deliver user training and support adoption of new features and workflows across the organization.
About You
  • We are looking for motivated individuals who can support NSW Health with extensive experience in managing corporate information systems; ability to elicit, understand, and translate business requirements into ICT solutions within a large, complex service industry organization.
  • Experience in ICT support and customer service roles to troubleshoot issues and perform root-cause analysis.
  • Demonstrated analytical skills, including ability to analyze and interpret complex information from multiple sources, prepare and present analysis, deal with challenges creatively, and achieve business-focused solutions for an integrated environment.

This role offers an exciting opportunity to contribute to the success of our organization. If you have a passion for operational excellence and a proven track record of delivering results, we encourage you to apply.

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