Customer Service Specialist

2 weeks ago

Saint Leonards, Victoria, Australia ZOLL Medical Corporation Full time
Customer Service Specialist - Operations and Administration

Resuscitation, ZOLLMED.com. At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL

Job Summary

Responsible for providing backup support to the company receptionist daily. Sort and distribute company mail daily. Assist the team with accessory orders. Support and assist with additional projects and administrative tasks as assigned. Ensure customers' needs are taken care of within the standards of performance set by management.

Essential Functions

  • Promptly and pleasantly answer a high volume of incoming phone calls received through the switchboard.
  • Assist with processing and distributing accessory orders.
  • Administer supplies and maintenance calls for equipment in the mailroom (photocopier, postage meter, fax machine).
  • Distribute mail to the sales team on a monthly basis or as needed.
  • Provide accurate, professional, and responsive customer support to customers and all other personnel within the organization at all levels.
  • Actively participate in team meetings.
  • Perform other tasks as needed.
  • Work extended hours as needed during fiscal month and quarter end as defined by management.
Required/Preferred Education and Experience
  • High school diploma or equivalent required.
Knowledge, Skills, and Abilities
  • Excellent telephone skills.
  • Ability to handle multiple tasks.
  • Strong organizational skills.
  • Ability to prioritize work.
  • PC literate—databases, order processing, and spreadsheets.
  • Proven team player.
ZOLL is a fast-growing company operating in more than 140 countries worldwide. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.About the company

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. Our products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation provide a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care.

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