Drive Business Value as a Customer Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeSuccess Full time $80,000 - $100,000
Customer Success Specialist Job Description

We are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success unit, you will be responsible for delivering exceptional support to our partner restaurants.

This is a dynamic role that involves high-volume communication with our partner base. You will need to be proactive, have a sales undertone to servicing our partners, and possess excellent verbal and written communication skills.

Key Responsibilities:
  • Provide Exceptional Support: Deliver top-notch support to our partner restaurants, ensuring their needs are met and exceeded.
  • Understand the Partner Lifecycle: Collaborate with the wider customer success team to ensure goals are being met across our partner base in the APAC region.
  • Maintain Expert Knowledge: Stay up-to-date with our product and service to clearly communicate the value to our partners.
  • Become a Trusted Advisor: Help our partner restaurants gain the most out of our platform and reach optimum value.
Requirements:
  • 1-2 Years Experience: Provide an exceptional customer experience in the B2B sector.
  • Proactive Approach: Have a sales undertone to servicing our partners.
  • Excellent Communication Skills: Communicate clearly, effectively, and appropriately with external and internal stakeholders.
  • Challenging Situations: Proven experience in successfully overcoming challenging situations.
Benefits:
  • Flexible Working Conditions: Enjoy flexible working conditions that suit your needs.
  • Diverse Opportunities: Work on both local and national level where your skill sets are diversified.
  • No Boredom: Quandoo offers challenges and development every day.
What We Offer:

We offer a fun working environment, collaboration with highly motivated colleagues, and access to Quandoo's EAP - Nilo Health. If you want to be part of our future, we encourage you to apply now.

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