Customer Value Architect

Overview
Neara is a high-growth technology company, backed by leading venture capital and private equity investors. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. The platform has been adopted by infrastructure owners and operators around the world to solve challenges across the asset life cycle.
Recognised as one of Time Magazine's 100 Most Influential Companies of 2024, Neara's vision is to change how the world designs, builds and operates critical infrastructure. Join Neara as a Customer Value Architect in a forward deployment role where you'll be the bridge between our platform and enterprise customers. You'll be embedded on-site with clients, acting as their trusted advisor and advocate while ensuring they extract maximum value from our solutions.
You'll work at the intersection of sales, product development, customer success and strategy, translating complex technical capabilities into measurable business outcomes. Your role is to understand each customer's unique perspective and configure Neara for their success.
What You'll Do
Develop strong proficiency with the Neara software platform to translate its functionality and value to customers
Work directly and closely with customers, including meaningful time on-site, to:
Drive and embed use of the Neara platform, enabling proficient adoption throughout their organisation
Ensure Neara solutions deliver on contractual scope and identified business outcomes
Develop deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business
Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements
Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews
Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points Neara can solve
Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity and transparency
Feed back ideas and direction to Neara's product teams, to ensure we are building the features which will unlock the most value for our customers
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and measurable value demonstration frameworks
Design and deliver focused training sessions and workshops aligned with customer goals and workflows
Identify emerging client needs and strategic opportunities to inform customer account strategies and growth opportunities
Who You Are
Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation
Familiarity with enterprise software platforms and deployments
Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
Strong communication skills and critical thinking capabilities
Strong external stakeholder engagement skills, including the ability to build trusted relationships
A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
Experience within infrastructure, and specifically the energy sector, is a plus but not essential
An engineering degree or familiarity with enterprise software platforms and deployments is a plus but not essential
Utility/civil design background is highly regarded
What We Offer You
Competitive salary + ESOP
Significant development opportunities with scope for lateral and upward movement in a high-growth company
Highly meritocratic, non-bureaucratic, and low ego work culture
The opportunity to play a direct, critical role in building and deploying complex, meaningful products to solve real world problems
The opportunity to touch multiple parts of the business and interact with different internal/external stakeholders
Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.
Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.
No agencies or third-party service providers, please.
Compensation Range: A$130K - A$150K
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Software Development
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