Drive Business Value as a Senior Customer Success Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeOperational Full time $120,000 - $150,000
Unlock Operational Excellence as a Senior Customer Success Manager

SafetyCulture empowers front-line workers to drive operational excellence and take ownership of their safety and well-being through our technology platform and products.

Job Description:

The ideal candidate will be responsible for driving success across our highest opportunity accounts in the Retail / Hospitality industry. As a trusted advisor, you will ensure customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

Key Responsibilities:

  • Act as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions.
  • Understand customers' business objectives, challenges, and industry-specific needs to drive success.
  • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement.
  • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion.
  • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices.
  • Advocate for customers internally, influencing product development based on industry trends and customer feedback.

Requirements:

10+ years of total work experience with at least 5+ years experience working in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organization. 3+ years of industry experience in Retail / Hospitality or managing Enterprise customers in those industries.

What We Offer:

  • Equity with high growth potential, and a competitive salary.
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local office.
  • Access to professional and personal training and development opportunities.
  • Hackathons, Workshops, Lunch & Learns.
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

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