Customer Relationship Building Expert

3 days ago

Sydney, New South Wales, Australia beBeeService Full time $80,000 - $110,000
Client Service Position Overview

The Client Services Specialist role plays a vital part in building strong client relationships and ensuring the continued profitability of the business through organic growth and referral opportunities.

This position reports to the Team Leader – Client Services, who oversees the effective management of workflow and service agreements.

Key Responsibilities:
  • Meet clients' needs and service expectations in a timely and responsive manner.
  • Process requests and tasks on the service desk and resolve issues promptly and accurately.
  • Maintain data integrity regarding DLL's security registrations (PPSR).
  • Update customer data on InfoLease systems.
  • Handle inbound calls - queries and requests.
  • Manage original contractual documents archives.
  • Identify and correct daily/weekly/monthly exception and error reports.
  • Apply agreed business procedures to ensure compliance with company policies.
  • Communicate effectively with the Team Leader to enable efficient workflow management.
  • Anticipate and resolve problems before they impact DLL, lessor partners, and/or customers.
  • Support vendor partners by providing accurate reports and customer data.
What You'll Enjoy:
  • Two working days per year volunteering for a local charity.
  • A Health and Wellness program including healthy food, health checks, and fun activities promoting vitality.
  • Flexible hours with the possibility to work from home.
  • Career development opportunities: online learning, member development programs.
About Us:

At our organization, we strive to create a collaborative environment where everyone works together towards a common goal: Partnering for a better world.

Seniority Level:

Entry-level

Employment Type:

Full-time

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