Luxury Hotel Ambassador
1 week ago
About Us
At Vignette Collection's Hotel X, we're seeking individuals who embody a passion for delivering exceptional experiences. This role is perfect for those who thrive in dynamic environments and have a keen eye for detail.
Key Responsibilities:
- Ensuring our guests receive a warm welcome and sincere farewell
- Supporting guest needs on arrival and valet parking cars
- Providing hotel services, room service delivery, and concierge requests
- Maintaining the lobby, port cochere/driveway, and guest areas to the highest standards
- Resolving guest issues and using feedback to improve satisfaction
- Assisting Housekeeping operations by completing tasks to prepare rooms for the next day
- Collaborating with the Night Manager to audit tasks, close off daily operations, and ensure guest safety and security at night
Requirements:
- Prior experience in luxury service or high-level customer-focused industries
- Demonstrated ability to forge strong relationships, exhibit resilience, and adapt to changing situations
- Familiarity with Opera or other Hotel Property Management Systems (PMS) is advantageous
- Knowledge of the local area to provide personalized guest recommendations
- A valid driver's license and RSA are highly valued
What We Offer:
- A competitive salary of $65,000 - $75,000 per annum
- The opportunity to work a rotating roster across 7 days, with flexibility to adjust according to business requirements
- Access to the IHG Employee Room Benefit & Friends and Family Program
- Sales incentives and recognition schemes
- 100% coverage of 6 therapy, mental health, or coaching sessions annually, plus access to well-being resources
- Career development, mentoring, and community support opportunities
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