Luxury Hotel Ambassador

1 month ago


Fortitude Valley, Queensland, Australia Vignette Collection Full time

About Us

At Vignette Collection's Hotel X, we're seeking individuals who embody a passion for delivering exceptional experiences. This role is perfect for those who thrive in dynamic environments and have a keen eye for detail.

Key Responsibilities:

  • Ensuring our guests receive a warm welcome and sincere farewell
  • Supporting guest needs on arrival and valet parking cars
  • Providing hotel services, room service delivery, and concierge requests
  • Maintaining the lobby, port cochere/driveway, and guest areas to the highest standards
  • Resolving guest issues and using feedback to improve satisfaction
  • Assisting Housekeeping operations by completing tasks to prepare rooms for the next day
  • Collaborating with the Night Manager to audit tasks, close off daily operations, and ensure guest safety and security at night

Requirements:

  • Prior experience in luxury service or high-level customer-focused industries
  • Demonstrated ability to forge strong relationships, exhibit resilience, and adapt to changing situations
  • Familiarity with Opera or other Hotel Property Management Systems (PMS) is advantageous
  • Knowledge of the local area to provide personalized guest recommendations
  • A valid driver's license and RSA are highly valued

What We Offer:

  • A competitive salary of $65,000 - $75,000 per annum
  • The opportunity to work a rotating roster across 7 days, with flexibility to adjust according to business requirements
  • Access to the IHG Employee Room Benefit & Friends and Family Program
  • Sales incentives and recognition schemes
  • 100% coverage of 6 therapy, mental health, or coaching sessions annually, plus access to well-being resources
  • Career development, mentoring, and community support opportunities


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