Client Services Representative

1 week ago

Gold Coast, Queensland, Australia beBeeAccountability Full time $40,000 - $60,000

Customer Service Officer Role Overview

We are seeking a highly skilled and customer-focused professional to provide exceptional service to our clients.

Key Responsibilities:

  • Meet and greet customers, providing best-in-class service
  • Complete subscription and/or rental agreements in a timely and accurate manner
  • Validate customer documents, including driver's licenses
  • Sell and upsell over-the-counter subscription and/or rental products
  • Take credit card payments and accurately update the system
  • Attend to walk-in customers promptly and efficiently
  • Inspect vehicles prior to and on return of booking to ensure no damage
  • Record vehicle damage, process incident reports, and action claims
  • Assist with vehicle detailing from time to time, both inside and out, ready for the next customer
  • Answer calls and manage reservations for multiple locations
  • Ensure the right vehicles are on site for each reservation
  • Maintain a high level of customer service, answering calls in a timely manner from general enquiries to new reservations

Requirements:

  • Experience in the car/truck rental or subscription industry is a must
  • Ability to work autonomously while reporting into a supervisor
  • Outstanding customer service and sales skills, both face-to-face and over the phone, with the ability to build rapport quickly
  • Hold a valid driver's license with no restrictions and have a good driving record, with own reliable transport to get to work
  • Strong computer skills with the ability to quickly learn point-of-sale software
  • Ability to work unsupervised, with a strong work ethic, sense of responsibility, and accountability
  • Ability to multitask, be highly organized, and have strong attention to detail
  • Experienced in dealing with customer issues and conflict resolution
  • Take pride in your work, the environment you work in, and the presentation of the fleet of vehicles

Benefits:

  • Bonuses / performance incentives
  • Reward and recognition program
  • Ongoing career development and progression opportunities
  • Product discounts
  • Paid uniform
  • Fortnightly pay
  • Paid day off for your birthday (after 6 months)

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