
Customer Service Representative
1 week ago
Customer Service Role:
We are seeking experienced customer service professionals to join our team.
As a customer service representative, you will be responsible for providing accurate information to clients, promoting programs and services, processing student enrolments, and ensuring all relevant records are up-to-date and accurate.
Key responsibilities include:
- Representing the first point of contact for clients, including those from non-english speaking backgrounds.
- Processing student enrolments using various payment options.
- Ensuring all relevant records are up-to-date and accurate.
- Contributing to the achievement of service level agreements and targets.
- Undertaking research and development on business functions.
- Contribute to improvement in business processes and practices.
- Modeling an ethical and safe work environment that supports zero harm and best practice regarding health, safety, wellness, and sustainability.
About You:
To succeed in this role, you will have:
- The ability to rapidly acquire knowledge of products, services, and operations.
- Demonstrated experience in customer service/call centre environments.
- Ability to provide prompt and professional client service by building relationships, resolving conflict, and solving problems.
- Proficiency in Microsoft Office and other specialist software packages.
- Initiative, attitude, and ability to thrive in a dynamic environment.
- Ideal educational background, banking, financial, or travel experience.
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