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Container Freight Station Product Specialist

2 months ago


Sydney, New South Wales, Australia WiseTech Global Full time

Role Overview

As a Product Specialist in the Container Freight Station (CFS) team, you will play a critical role in addressing complex challenges within the logistics industry.

Our Product Specialists are problem solvers and subject matter experts who work with customers to understand their issues, identify root causes, and collaborate with software engineers to provide innovative solutions.

As a key member of our team, you will bridge the gap between business and technology, ensuring we truly understand our customers' needs and deliver tailored solutions.

Your Responsibilities:

  • Investigate and devise solutions for complex CFS warehouse issues
  • Provide high-quality customer service through 2nd line incident management and support
  • Draft business requirements for new features and functionalities
  • Assess existing functionalities, recommending areas for improvement
  • Document supporting content and release notes
  • Analyse and document processes
  • Identify and evaluate inefficiencies, suggesting optimal business practices and system functionality/behaviour
  • Troubleshoot problems in a timely manner and solve for root cause
  • Conduct product development reviews (UAT/QA) for software fixes and new features
  • Collaborate with customers and development throughout the lifecycle of new features

About You:

You will be a specialist in CFS software development, with a deep understanding of factors that drive efficiency and productivity gains within the operation.

You should have experience and exposure to freight forwarding, customs control, landside transport, and a comprehensive understanding of the end-to-end supply chain.

You will have experience working in various regions, including China, APAC/Oceania, Americas, or the European Union.

You are a clear communicator and attentive listener, adept at uncovering the root cause of problems.

You will thrive in challenging situations, appreciating the dynamics of a flexible, flat-structured work environment and possessing the ability to delve beyond surface-level issues.

Your Qualifications:

  • Extensive experience in container freight station related logistics/supply chain areas
  • Experience using our flagship product, CargoWise is valuable
  • A strong understanding of the customs control process on cargo, and international freight forwarding, are skills that are highly desirable
  • Experience and understanding with landside transport movements also desirable
  • Strong communication and collaboration skills
  • Demonstrated self-driven learning and self-development are critical to success in this role
  • Background is software development and integration is advantageous
  • Experience investigating problems within CFS Warehouses and solving with an IT solution

Why WiseTech Global:

At WiseTech Global, we empower our teams to solve complex industry problems, revolutionising the logistics industry.

Our innovative software solutions allow customers to maintain truly resilient supply chains, and we are committed to delivering tailored solutions that meet the evolving needs of our customers.