Support Specialist

6 days ago


Melbourne, Victoria, Australia beBeeApplication Full time $90,000 - $120,000
System Support Specialist Role

As a System Support Specialist, you will play a crucial role in providing level 2/3 application support to stakeholders and customers. You will be responsible for resolving IT application-related incidents and problems, restoring application services promptly, and monitoring the availability and performance of supported applications.

Key Responsibilities:
  • Resolve IT application-related incidents and problems in line with SLA guidelines and procedures
  • Restore Application Service promptly and effectively, whilst maintaining close communications with stakeholders advising status/workarounds to minimise adverse effect on business operations
  • Monitor the availability, performance and throughput of supported IT applications and integrations
Required Skills and Qualifications:
  • Excellent problem-solving skills and conceptualisation abilities
  • Experience with Maximo asset management product
  • Broad knowledge of application systems, operating systems and cloud service
  • ITIL Certification
  • Experience with ServiceNow / Jira
Additional Requirements:
  • 24x7 on-call duties on a rostered basis in line with on-call guidelines, procedures, and policies
  • Contribution to lifecycle management initiatives such as application upgrades/decommissioning, security patching, certificate renewals/key rotation etc.

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