Service Engineer

3 weeks ago


Brisbane, Queensland, Australia Philips Full time

Job Title: Customer Service Engineer

We are seeking an experienced Service Engineer to join our team in QLD, specializing in Patient Monitoring. As a key member of our team, you will be responsible for maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment.

Key Responsibilities:

  • Providing exceptional service to customers through corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
  • Managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to the company process.
  • Providing best-in-class service to customers with technical support, maintenance, and repairs on equipment.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus.
  • Supporting Brisbane and North Queensland regions, with occasional travel to alternative locations.

Requirements:

  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
  • Experience in customer-facing service engineering background within the medical equipment industry.
  • Strong IT skills and ability to work in a fast-paced environment.
  • Restricted Electrical License and full AU drivers license.

What We Offer:

  • A competitive salary and company car.
  • Learning and Development opportunities through our Philips University.
  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.
  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.


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