Technical Service Engineer

2 weeks ago


Brisbane, Queensland, Australia Philips Full time
Job Overview

We are seeking a highly skilled Technical Service Engineer to join our team in QLD. The successful candidate will be responsible for providing exceptional customer service, maintaining and developing robust customer relationships, and providing expert technical advice on maintenance, installation, and servicing of our medical equipment.

About the Role

This is a critical customer-facing role with responsibilities including:

  • Maintaining and developing robust customer relationships
  • Providing expert technical advice on maintenance, installation, and servicing of medical equipment
  • Working collaboratively with the wider organisation to provide exceptional service to customers
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of customer relationships
  • Taking a lead in managing and supporting technical escalations through to resolution
Requirements

To be successful in this role, you will ideally have:

  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering
  • Experience in customer-facing service engineering background within the medical equipment industry
  • Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage
  • Strong IT skills, and the ability to work in a fast-paced environment
  • You will ideally hold a Restricted Electrical License
  • You will also need to hold a full AU drivers license
Benefits

We offer a competitive salary of $90,000 per annum, company car, learning and development opportunities, and flexibility in a career with a positive and supportive atmosphere. We welcome applications from diverse candidates and are committed to creating an inclusive workforce.



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