Customer Service Ambassador

7 days ago

South Melbourne, Victoria, Australia CreativeCubes Full time
About the Role

At CreativeCubes, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and fostering a welcoming atmosphere within our coworking spaces.

Key Responsibilities
  • Proactive Problem Resolution: Anticipate potential customer concerns and address them promptly and effectively.
  • Foster a Welcoming Environment: Help create a professional, warm, and inviting space for internal and external customers.

In addition to these responsibilities, you will also be tasked with:

  • Daily Operations: Ensure the smooth day-to-day running of our center by attending daily meetings, managing member requirements, sales leads, meeting room bookings, and mail distribution.
  • Event Promotion: Collaborate with the Space Team to promote internal and external events, fostering a community-driven environment.
  • Member Onboarding: Complete new member induction, onboarding, and offboarding processes, ensuring alignment with organizational procedures.
  • Day-to-Day Support: Provide assistance to fellow Team Members and Management as needed, ensuring seamless operations.
  • Checklist Compliance: Maintain accurate records by completing the 'Daily Checklist' for your location according to Space & Organizational guidelines.
  • Project Assistance: Assist with projects and support Business Centre leads when required.
Enquiries and Networking
  • We welcome all enquiries with the highest level of hospitality and following current Procedures.
  • Assist with follow-up enquiries as directed from time to time.
  • Host and organize networking and community events.
Maintenance and Other Responsibilities
  • Report and complete all maintenance requests both internally and with building management.
  • Collaborate with other Team Members to ensure the center remains in excellent condition.
  • Perform any other duties reasonably requested in line with the above responsibilities.
About You

We're looking for someone with a strong passion for delivering exceptional customer experiences, possessing excellent communication, organizational, and project management skills. If you have 2-3 years of experience in a customer service role, a university graduate background, and possess strong moral values, empathy, and self-awareness, we'd love to hear from you

The ideal candidate will demonstrate strong problem-solving skills, be able to work effectively in a fast-paced environment, and prioritize tasks efficiently. They should also be proficient in Microsoft Office and have excellent communication and interpersonal skills.

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