Customer Service Administrator
3 weeks ago
Astrum Recruitment is seeking a skilled Customer Service Coordinator to join their team in Adelaide.
About the Role
The Customer Service Coordinator will provide day-to-day coordination of service jobs and scheduled maintenance for clients. This includes planning, assigning, coordinating, and prioritizing service schedules.
Responsibilities
- Coordinate service jobs from start to finish, including all facets of job creation to invoicing.
- Support team members in creating a collaborative and respectful environment.
- Coordinate service agreements and jobs to ensure customers are informed about costs and timeframes.
- Undertake invoicing according to company requirements, ensuring timely finalization of accounts for work in progress and/or completed projects.
- Manage client relationships, maintaining open communication and maximizing opportunities for ongoing relationships, referrals, and repeat business.
- Prioritize customer complaints, taking immediate action to minimize recurrence.
About You
- At least 2 years' experience in administration duties within a services environment.
- Ability to develop work schedules and allocate tasks.
- Effective communication and interpersonal skills.
- Proven organizational and prioritization skills, with a strong attention to detail.
- General administration experience, including proficiency in Microsoft Office Suite.
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