Senior International Client Growth Specialist

About Our Company

We are a leading global group of companies, simplifying international mobility for our clients.

Our vision is to deliver exceptional products and services that make a positive impact.

We offer opportunities for growth and development across the world. We prioritise innovation, investing in our people's success and creating a diverse community where talents shine.

Work-life balance is essential, allowing you to perform at your best.

About The Role

This senior customer success manager will empower customers across Australia and New Zealand to achieve their goals and maximise value from our platform and services.

The role involves acting as a strategic advisor and trusted partner, building strong relationships with clients and driving meaningful outcomes through proactive engagement and expert guidance.

The ideal candidate thrives on solving complex problems, advocating for customers, and creating value through tailored solutions.

A deep understanding of the Global Mobility or Travel Management industry is required, whether from in-house experience or working with suppliers.

You'll work cross-functionally with Sales, Product, and Support teams, helping customers onboard successfully, achieve adoption milestones, and unlock opportunities for growth.

This position involves travel for client meetings and key industry events, further strengthening our presence and impact in the region.

Key Responsibilities:

• Platform Implementation and Training: Guide new customers through the implementation process, ensuring they are set up for success and fully understand how to use our platform.
• Relationship Management: Build and maintain long-term relationships with customers, acting as their primary point of contact and trusted advisor.
• Customer Advocacy: Understand customer goals and challenges, proactively identifying opportunities for growth and improved outcomes.
• Retention and Renewal: Monitor customer health metrics to identify at-risk accounts and implement strategies to drive engagement, retention, and renewals.
• Upselling and Cross-Selling: Identify opportunities to expand the customer's use of our platform and grow revenue.
• New Business: Collaborate with the Sales team to present solutions, contribute to outbound campaigns and attend pitches.
• Product Expertise: Stay up-to-date on platform features and updates to provide expert guidance and recommendations tailored to customer needs.
• Feedback Loop: Act as the voice of the customer, collaborating with product, sales, and support teams to improve user experience and address pain points.
• Data and Reporting: Analyse customer usage data, providing insights and reporting on account health, engagement, and success metrics.

Requirements:

• Proven experience in the Global Mobility or Travel Management industry is required, with a strong understanding of the industry dynamics and customer requirements.
• Experience as a Customer Success Manager, Account Manager, or similar role, preferably in a SaaS environment, is a plus.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Strong problem-solving and analytical skills, with a customer-centric mindset.
• Familiarity with customer success software (e.g. HubSpot).
• Ability to manage multiple accounts and prioritise tasks effectively in a fast-paced environment.
• Demonstrated success in achieving retention and customer satisfaction targets.

Our Team and Culture:

We are a super friendly team that thrives on collaboration and supporting each other.