Advanced Technical Support Professional

1 day ago

Saint Leonards, Victoria, Australia beBeeCustomerSupport Full time $70,000 - $105,000

Imagine working in a fast-paced environment where no two days are the same. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and advanced technical support for our SureSmile Software.

Your primary focus will be on providing guidance on case planning, software navigation, and related processes via email and telephone. You will also work closely with internal stakeholders to resolve customer issues and provide timely updates.

To succeed in this role, you will need strong communication and interpersonal skills, as well as the ability to manage multiple projects simultaneously. Experience in a Customer Support and/or Technical Support environment is preferred, but not required.

You will be responsible for:

  • Managing all order- and software-related queries from customers
  • Responding to calls and emails by gathering requested information and following or escalating cases to resolution
  • Supporting software integrations and exports of STL/DICOM Files
  • Handling end-to-end management of multiple projects and customer issues

As part of our global organization, you will work across different time zones and collaborate with various departments to ensure seamless customer support. This role requires flexibility, adaptability, and a passion for delivering exceptional results.

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