Technical Solutions Specialist

1 week ago

Saint Leonards, Victoria, Australia beBeeMedical Full time $100,000 - $130,000
Field Service Engineer Role

We are seeking a skilled Field Service Engineer to support the Queensland Ambulance Service (QAS) project. This role involves technical oversight, implementation, maintenance, and continuous improvement of medical products and solutions in collaboration with the QAS team.

Key Responsibilities:

  • Lead technical deployment, integration, and configuration of medical devices and systems in collaboration with QAS.
  • Ensure all products meet the specific needs of the QAS project, working closely with internal and external stakeholders.
  • Provide hands-on maintenance, diagnostics, and repair services for medical devices and systems in the field and the depot repair workshop.
  • Identify, analyze, and resolve complex technical issues promptly to maintain optimal system functionality.

Customer & Stakeholder Engagement:

  • Act as the primary point of contact for technical matters with QAS.
  • Foster strong customer relationships through regular communication, proactive service, and technical expertise.

Training & Knowledge Transfer:

  • Deliver technical training sessions to end-users, including paramedics, technicians, and support staff, on the proper use and maintenance of medical equipment.
  • Develop documentation, training materials, and knowledge-sharing initiatives to support the QAS project.

Compliance & Quality Assurance:

  • Ensure that all activities comply with relevant quality standards, regulatory requirements, and industry best practices.

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