Field Technical Support Specialist

16 hours ago

Saint Leonards, Victoria, Australia beBeeEngineering Full time $120,000 - $150,000

We're looking for an ambitious Technical Support Specialist to join our team in Queensland. If you have a strong background in biomedical engineering and excellent communication skills, we'd love to hear from you.

This is a fantastic opportunity to work with cutting-edge medical technology and make a real difference in people's lives.

About the Role

Job Description: We are seeking a skilled technical expert to support our project with the Queensland Ambulance Service (QAS). As a Technical Support Specialist, you will be responsible for providing technical oversight, implementation, maintenance, and continuous improvement of ZOLL Medical products and solutions.

  • You will lead technical deployment, integration, and configuration of ZOLL Medical devices and systems in collaboration with QAS.
  • You will ensure all products meet the specific needs of the QAS project, working closely with internal and external stakeholders.

Key Responsibilities:

Technical Implementation & Support:

• Provide hands-on maintenance, diagnostics, and repair services for ZOLL devices and systems in the field and the depot repair workshop.

• Identify, analyze, and resolve complex technical issues promptly to maintain optimal system functionality.

  • The expectation is that you will be servicing equipment in the field, 90% of the time.
  • Travel across Queensland and interstate as required.

Customer & Stakeholder Engagement:

• Act as the primary point of contact for technical matters with QAS.

• Foster strong customer relationships through regular communication, proactive service, and technical expertise.

• Collaborate with cross-functional teams to address customer needs and exceed service expectations.

Training & Knowledge Transfer:

• Deliver technical training sessions to end-users, including paramedics, technicians, and support staff, on the proper use and maintenance of ZOLL equipment.

• Develop documentation, training materials, and knowledge-sharing initiatives to support the QAS project.

Compliance & Quality Assurance:

• Ensure that all activities comply with relevant quality standards, regulatory requirements, and company policies.

• Support the QAS project in meeting all contractual and operational obligations.

Required Skills and Qualifications

We're looking for someone with:

  • A Bachelor's degree in Engineering (Biomedical, Electrical, Electronics, or related field preferred).
  • At least 3 years of experience in a technical role, preferably in medical devices, biomedical engineering, or related industry.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose, repair, and optimize systems and devices.
  • Excellent communication and interpersonal skills; ability to interface effectively with customers, clients, and internal teams.
  • Ability to deliver clear and concise technical training and support materials.
  • Demonstrated experience in project support and technical service delivery in a healthcare setting.
Benefits

We offer:

  • A competitive salary and benefits package.
  • Professional growth opportunities in a leading medical technology company.
  • A supportive and dynamic team environment.
  • Opportunity to make a meaningful impact on healthcare delivery in Queensland.
How to Apply

If you're passionate about making a difference in people's lives and have the skills and qualifications we're looking for, please submit your resume and cover letter outlining your relevant experience and qualifications for this position.

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