Help Desk Technician

1 month ago

Sydney, New South Wales, Australia Macro Recruitment Full time
Job Title: Deskside Support Technician

Macro Recruitment is seeking a skilled Deskside Support Technician to join our team in the Sydney CBD. As a key member of our Level 2 Help Desk, you will provide top-notch technical support to our clients, ensuring their desktop and mobile devices are running smoothly.

Key Responsibilities:
  • Provide swift and professional deskside IT support to clients
  • Perform on-site analysis, diagnosis, and resolution of desktop problems, recommending and implementing corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software
  • Utilize the ticket management system to record, update, and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Participate in Disaster recovery testing exercises
  • Uphold procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in the form of Knowledgebase articles
Requirements:
  • Experience with VPN, Soft Phones, Remote Desktop, VDI
  • Strong technical troubleshooting abilities and excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager

This is a fantastic opportunity to join a dynamic team and work with a global managed service provider in the Sydney CBD. If you are a skilled Deskside Support Technician looking for a new challenge, please apply today

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