Help Desk Specialist
2 months ago
Macro Recruitment is seeking a skilled Deskside Support Technician to join our team in the Sydney CBD. As a key member of our Level 2 Help Desk, you will provide swift and professional IT support to our clients, ensuring their technology needs are met with excellence.
Key Responsibilities:- Resolve BAU tickets and escalate issues to the Level 1 Team
- Provide on-site analysis, diagnosis, and resolution of desktop problems for clients
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software
- Utilize the ticket management system to record, update, and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Participate in Disaster recovery testing exercises
- Uphold procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in the form of Knowledgebase articles
- Experience with VPN, Soft Phones, Remote Desktop, VDI
- Strong technical troubleshooting abilities and excellent communication skills
- Ability to work in a fast-paced environment and meet customer service levels
- Full vaccination required to work in our clients' facility
This is a fantastic opportunity to join a global managed service provider and work with a talented team of professionals. If you are a skilled Deskside Support Technician looking for a new challenge, please apply today
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Sydney, New South Wales, Australia Cognizant Full time{"id": "ServiceDeskSupportDescription", "title": "Service Desk Support Role", "level": "Entry-Level", "content": "Service Desk Support RoleWe are seeking an experienced Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the first point of contact for employees and clients seeking technical support,...
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