Helpdesk Support Specialist

5 days ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $63,218 - $93,228
About the Role

This is a unique opportunity for individuals who are new to IT but have a strong desire to learn and grow.

As a customer support specialist, you will work alongside experienced colleagues to help resolve issues and provide exceptional service to our clients.

You will have the chance to develop your skills and knowledge in various areas, including Microsoft 365, Excel, and other platforms.

We offer comprehensive training programs that can lead to certifications in Google Cloud, Azure, and other technologies.

This role offers a 'start here, go anywhere' opportunity, allowing you to choose your career path as you explore different job roles within the organization.

Many of our team members have progressed to senior or technical roles, while others have pursued further education or certifications.

Key Responsibilities:

  • Provide excellent customer service and support
  • Work collaboratively with colleagues to resolve issues
  • Develop and maintain knowledge of Microsoft 365 and other technologies
  • Participate in training programs to enhance skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • A growth mindset and a customer-focused approach
  • Knowledge of Windows, Mac, or Linux operating systems
  • Support help desk experience and active listening skills

Benefits:

Working with us offers a range of benefits, including:

  • State-of-the-art resources and Fortune 100 clients
  • Ongoing training and development opportunities
  • A diverse and inclusive work environment

About Us:

We value diversity and inclusion, and we believe that everyone deserves to bring their whole self to work. Our goal is to create a workplace where everyone feels welcome and supported.

  • IT Support Specialist

    5 days ago

    Ballarat, Victoria, Australia beBeeTechnical Full time $60,000 - $82,000

    Job Opportunity: IT Support SpecialistWe're seeking an entry-level IT support specialist to join our team. As a key member of our IT department, you'll provide telephone and remote technical support to our store and office teams.A Day in the Life:Offer technical assistance via phone and remotely to our store and office staffRespond promptly to helpdesk...

  • IT Infrastructure Support Specialist

    2 weeks ago

    Ballarat, Victoria, Australia beBeeSupport Full time $60,000 - $80,000

    We are seeking a dedicated IT professional to join our team as an Infrastructure Support Specialist. As a key member of our support department, you will be responsible for providing timely and effective technical assistance to our colleagues.Main Responsibilities:Deliver exceptional telephone and remote IT support services to internal stakeholdersRespond...

  • Technology Support Specialist

    5 days ago

    Ballarat, Victoria, Australia beBeeSupport Full time $50,000 - $80,000

    Our organisation strives to foster connections with pets and animals, inspiring us to be better in our careers and everyday life.This role plays a vital part in providing seamless technology experiences for all employees by collaborating with teams to resolve IT issues.Your contributions will have a direct impact on Pets, People, and the Planet.Key...

  • IT Support Specialist

    5 days ago

    Ballarat, Victoria, Australia beBeeSupport Full time $90,000 - $120,000

    Job DescriptionThe IT Support Specialist will play a crucial role in ensuring the seamless operation of our systems and providing internal assistance as needed.This position will join our internal team to maintain and enhance best-in-class business systems that support our operations. Key responsibilities include working on innovative projects, assisting...

  • Technical Support Specialist

    5 days ago

    Ballarat, Victoria, Australia beBeeTechnician Full time $55,000 - $82,000

    IT Support Technician Job DescriptionThe primary role of the IT Support Technician is to provide timely and efficient support to our store and support office team members.Deliver telephone and remote IT support services to meet customer needs.Respond promptly to support requests via our helpdesk system.Provide after-hours support on a rotational basis for...

  • IT Support Technician

    6 days ago

    Ballarat, Victoria, Australia Petstock Group Full time

    Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand.We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.Join our passionate, knowledgeable, and...

  • Technical IT Professional

    2 hours ago

    Ballarat, Victoria, Australia beBeeSupport Full time $63,000 - $85,000

    IT Support Specialist">As a highly skilled IT support specialist, you will play a critical role in ensuring the smooth operation of our technology systems.">Key Responsibilities:">">Provide exceptional technical support to our store and support office team members via telephone and remote services">Respond to support requests in a timely manner, utilizing...

  • IT Support Technician

    1 week ago

    Ballarat, Victoria, Australia Petstock Group Full time $50,000 - $80,000 per year

    Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealan We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. Join our passionate, knowledgeable, and...

  • Client Support Officer

    1 day ago

    Ballarat, Victoria, Australia WRISC Family Violence Support Full time $104,000 - $130,878 per year

    WRISC Family Violence Support is looking for a dynamic and passionate woman to join the team and support women and children impacted by family violence.Fixed Term – 12 Months 1.0 FTE - Co-locate across two sites: Ballarat & Bacchus MarshThe role will work primarily alongside the Specialist Family Violence Case Management programs, as well as supporting our...

  • Supportive Care Specialist

    5 days ago

    Ballarat, Victoria, Australia beBeeCare Full time $50,000 - $90,000

    Job Title: Supportive Care SpecialistAbout the RoleWe are seeking a compassionate and skilled Supportive Care Specialist to join our team of dedicated professionals. As a Supportive Care Specialist, you will be responsible for delivering high-quality direct care to our residents, ensuring their physical, emotional, and social needs are met.Key...