Technology Support Specialist

5 days ago


Ballarat, Victoria, Australia beBeeSupport Full time $50,000 - $80,000

Our organisation strives to foster connections with pets and animals, inspiring us to be better in our careers and everyday life.

This role plays a vital part in providing seamless technology experiences for all employees by collaborating with teams to resolve IT issues.

Your contributions will have a direct impact on Pets, People, and the Planet.

Key Responsibilities
  • Provide telephone and remote IT support to colleagues.
  • Respond to support requests via the Helpdesk system.
  • Assist in new setup and provide occasional travel support.
  • Maintain accurate documentation.

We offer:

  • A supportive work environment.
  • Opportunities for growth and development within the company.
  • A comprehensive benefits package including free mental health support services, exclusive access to Workplace Banking, and more.
Requirements
  • Experience in a support/call centre environment.
  • Knowledge of Microsoft Windows, Active Directory, and Office 365.
  • Basic understanding of LAN/WAN technologies.
  • Excellent communication skills, both oral and written.
  • Strong attention to detail and resourcefulness.


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