Technical IT Professional
19 hours ago
IT Support Specialist
">As a highly skilled IT support specialist, you will play a critical role in ensuring the smooth operation of our technology systems.
">Key Responsibilities:
">- ">
- Provide exceptional technical support to our store and support office team members via telephone and remote services">
- Respond to support requests in a timely manner, utilizing our Helpdesk system for efficient issue resolution">
- Assist with new store setup, including occasional travel to ensure a seamless onboarding process">
- Maintain accurate and up-to-date records of IT registers, processes, and how-to documentation">
Required Skills and Qualifications:
">- ">
- Proven experience in a support or call centre environment">
- Proficiency in Microsoft Windows, Active Directory, and Office 365">
- Basic understanding of LAN/WAN technologies">
- Excellent communication skills, both oral and written">
- Strong attention to detail, resourcefulness, and multi-tasking ability">
Benefits:
">- ">
- Free access to mental health, financial, and wellbeing support services through our Employee Assistance Programme (EAP)">
- Support the Petstock Foundation, sustainability initiatives, and community partnerships by giving back together">
- Purchase up to two weeks of additional paid leave and four weeks of paid parental leave">
- Enjoy discounted rates on health and wellness services">
- Benefit from exclusive Workplace Banking access">
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