IT Support Technician
2 weeks ago
Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand.
We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.
Join our passionate, knowledgeable, and down-to-earth team where we work hard and love what we do, making an impact for Pets, People, and the Planet
Why is Petstock the place for you?
- Free access to mental health, financial & wellbeing support services through our EAP service
- Opportunities to support the Petstock Foundation, sustainability projects, and community partnerships. Because giving back, together, is what we do
- Option to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave
- Health and wellness services at a corporate discount
- Exclusive access to Workplace Banking
- We operate with family values, passion for pets and people, inclusivity, and inspiration for pets, people, and the planet.
Job Description
An opportunity to join the IT team as our IT Support Technician in an entry-level role, providing telephone and remote IT support to our Store and Support Office Team Members.
A Peek Into Your Petstock Day
- Provide telephone and remote IT support to Store and Support Office Team Members
- Respond to support requests via the Helpdesk system
- Provide after-hours support on a rotational on-call basis for critical operations
- Assist in new store setup, may require occasional travel
- Maintain IT Registers, Process, and How-To documentation
Do you have the below experience and want to advance your career?
- Experience in support/call centre environment
- Knowledge of Microsoft Windows, Active Directory, and Office 365
- Basic understanding of LAN/WAN technologies
- Excellent communication skills, both oral and written
- Strong attention to detail
- Resourcefulness and multi-tasking ability
- Outstanding problem-solving skills
If this opportunity excites you and you love Pets as much as we do, apply today
Follow us on LinkedIn to stay updated on our various brands: https://www.linkedin.com/company/petstock
At Petstock, we are passionate about supporting our communities. We aim to hire candidates from within an 80 km radius to strengthen local connections and support local economies. We value diversity and are committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
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